The emulate mode is for testing campaigns in their entirety. It helps determine which customers would receive which campaign communications on which days without actually sending live notifications.
Emulation is useful when attempting to understand the frequency of campaigns based on unusual behaviors or when a campaign is part of a priority group.
How it works
To set a campaign to emulate:
- Navigate to Campaigns.
- Locate the campaign you'd like to test and click it to access the overview.
- Under Touchpoints, toggle the Emulate button to the "ON" position.
Once this option is enabled, selecting the Go Live option at the top-right will emulate the campaign. In this simulated campaign, messages will not be delivered to customers. Instead, the campaign's statistics will update to show what delivery would look like if the campaign were to go live without emulation enabled.